Website Privacy Policy

This Website Privacy Policy explains how Cognia Health PLLC ("we," "us," or "our") collects, uses, and protects information when you visit cogniahealth.com. It applies to all visitors, whether or not you are a current patient.

This policy covers data collected through the website itself. If you are a patient or prospective patient, the handling of your protected health information (PHI) is governed by our Notice of Privacy Practices, which describes how we use and disclose health information under the Health Insurance Portability and Accountability Act (HIPAA) and Washington State law (RCW 70.02).

Cognia Health PLLC is a telehealth psychiatric practice serving adults in Washington State. Our website provides information about our services, allows visitors to contact us, and offers a password-protected treatment reference for subscribers.

Contact for privacy questions:
Matias Massaro, DNP, Privacy Officer
Email: matias@cogniahealth.com
Phone: (206) 350-9411

We collect minimal information through this website. We do not use advertising trackers, sell visitor data, or engage in cross-site behavioral tracking.

Information you provide directly

When you use our contact form, subscribe to the treatment reference, or create an account, you may provide your name, email address, and payment information. Payment details are processed directly by Stripe and are not stored on our servers.

Information collected automatically

When you visit this website, certain data is collected automatically:

• Server logs: Our hosting provider (Netlify) records standard access data including your IP address, browser type, operating system, referring URL, pages visited, and timestamps. These logs are used for site performance and security monitoring.
• Authentication cookies: If you create an account or log in, our membership platform (Memberstack) sets cookies necessary to maintain your session and manage access to protected content. These are functional cookies required for the service to work.

We do not use Google Analytics, Meta Pixel, or similar third-party analytics or advertising tools. We do not use device fingerprinting, web beacons, or tracking pixels.

We use the information described above for the following purposes:

• To respond to your inquiries submitted through the contact form
• To manage your account and provide access to the treatment reference
• To process subscription payments
• To maintain website security and monitor for abuse
• To comply with legal obligations

We do not use your information for targeted advertising, profiling, or automated decision-making.

This website relies on a small number of third-party services to function. Each processes data according to its own privacy policy:

• Netlify (hosting and content delivery) - Netlify Privacy Policy
• Memberstack (account management and content gating) - Memberstack Privacy Policy
• Stripe (payment processing) - Stripe Privacy Policy

We do not control how these services handle data once it reaches their systems. We encourage you to review their respective privacy policies.

We do not sell, rent, or trade your personal information. We do not share your data for cross-context behavioral advertising.

We may disclose information if required by law, such as in response to a valid subpoena, court order, or government investigation.

This website does not track visitors across third-party websites and does not use cookies for behavioral advertising. We do not respond to Do Not Track browser signals because we do not engage in the tracking activities that such signals are designed to prevent. No third parties collect personally identifiable information about your online activities over time or across different websites through this site.

Server logs are retained by Netlify according to their standard retention schedule. Account data associated with Memberstack is retained for as long as your account remains active. If you cancel your subscription or request account deletion, we will remove your account data within 30 days. Payment records may be retained longer as required for tax and accounting purposes.

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your data (subject to legal retention requirements)
• Opt out of any future marketing communications

To exercise any of these rights, contact us at matias@cogniahealth.com. We will respond within 30 days.

Washington State residents have rights under the Washington My Health My Data Act (RCW 19.373) regarding consumer health data. We maintain a separate Consumer Health Data Privacy Policy as required by that law. If you are a patient, your rights regarding clinical information are described in our Notice of Privacy Practices.

This website is served over HTTPS (TLS encryption) for all connections. Access to administrative systems is restricted to authorized personnel. We maintain cybersecurity insurance and follow industry-standard security practices. No method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

This website is not directed at individuals under 18. Our clinical services are limited to adults. We do not knowingly collect personal information from children. If you believe a child has provided information through this site, contact us and we will delete it promptly.

This website contains links to external websites and resources that are not operated by Cognia Health. We provide these links for convenience and informational purposes only. We do not control the content, privacy practices, or availability of external sites, and linking to them does not constitute endorsement or responsibility for their content. We encourage you to review the privacy policy of any external site you visit.

We may update this policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of the website after changes are posted constitutes acceptance of the revised policy.

If you have questions about this Website Privacy Policy, contact:

Matias Massaro, DNP, Privacy Officer
Cognia Health PLLC
Email: matias@cogniahealth.com
Phone: (206) 350-9411